Shipping Policy

We deliver Serene & Co. orders across South Africa using trusted courier partners.

Delivery Areas

Orders are delivered to valid South African street addresses. Delivery availability and timing may vary by province, suburb and courier service.

Processing Time

Orders are prepared after payment confirmation and dispatched within 7-10 working days. During promotions or restocks, processing can take longer than usual.

Delivery Fees

Delivery fees are shown at checkout before payment. Free delivery offers apply only when the cart qualifies for the displayed threshold.

Tracking

Tracking details are sent once an order has been packed and handed to the courier.

Policy content should be reviewed before public launch and does not constitute legal advice.