Privacy Policy
We respect your privacy and process customer information only for store operations and customer care.
Information We Collect
We collect details needed to process orders, deliver parcels, respond to support requests and manage customer accounts.
How We Use Information
Information is used for order fulfilment, payment processing, delivery, fraud prevention, communication and legal compliance.
Serene Skin Scan
If you use Serene Skin Scan, your selfie is temporarily processed to create cosmetic skincare guidance. We do not use your selfie for facial recognition or identity verification. The original image is deleted after processing, and only non-identifying analysis data may be used for your routine and service analytics.
POPIA
Customers may request access, correction, export or deletion of personal information where permitted by law.
Marketing
Marketing messages are only sent where consent has been given or where permitted by law. You may opt out at any time.
Policy content should be reviewed before public launch and does not constitute legal advice.
