Serene & Co.

Curating your glow

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Returns Policy

Beauty products require careful return handling for hygiene and safety.

Eligibility

Unopened, unused and sealed products may be eligible for return within the displayed return window, subject to inspection.

Opened Products

Opened cosmetics and skin care products are generally not returnable unless defective, damaged or incorrectly supplied.

Damaged or Incorrect Items

Contact us with your order number, photos and product details so we can assess the issue.

Refunds

Approved refunds are processed to the original payment method or an approved store-credit method when available.

Policy content should be reviewed before public launch and does not constitute legal advice.

Featured brands

Skin care favourites

Anua
Cosrx
Medicube
AXIS-Y
Beauty of Joseon
SKIN1004
Haruharu Wonder
TIRTIR
Anua
Cosrx
Medicube
AXIS-Y
Beauty of Joseon
SKIN1004
Haruharu Wonder
TIRTIR
Anua
Cosrx
Medicube
AXIS-Y
Beauty of Joseon
SKIN1004
Haruharu Wonder
TIRTIR