Back to Serene & Co.
Returns Policy
Beauty products require careful return handling for hygiene and safety.
Eligibility
Unopened, unused and sealed products may be eligible for return within the displayed return window, subject to inspection.
Opened Products
Opened cosmetics and skin care products are generally not returnable unless defective, damaged or incorrectly supplied.
Damaged or Incorrect Items
Contact us with your order number, photos and product details so we can assess the issue.
Refunds
Approved refunds are processed to the original payment method or an approved store-credit method when available.
Policy content should be reviewed before public launch and does not constitute legal advice.








